Behaviour Change Communications (BCC) Advisor


Company Description

SNV USA and its consortium members are currently implementing USAID Isuku Iwacu, a four-year rural sanitation project, which aims to improve access to, and encourage correct and consistent use of household sanitation and hygiene facilities to decrease childhood stunting. USAID Isuku Iwacu focuses on districtwide, private sector-driven household sanitation and hygiene interventions, it’s supporting an estimated 500,000 people to gain access to improved household sanitation, while aiming to reach the following intermediate results (IRs): IR 1- Demand for sanitation and hygiene products and services increased, IR 2- Supply and availability of sanitation products and services in the private sector improved, and IR 3- Governance for sustained access to sanitation and hygiene products and services improved.

Job Description


The Behavior Change and Communication (BCC) Officer works under the supervision of the Program Advisor leading an assigned zone or district(s). S/he works closely with the BCC Advisor, and other project staff to ensure the delivery of the project. S/he also works closely with the Project Officer(s) in the target eight districts in order to provide supportive supervision of USAID Isuku Iwacu activities at field level.

The BCC Officer plays an important role in the project by supporting the implementation of the National Sanitation Policy for sustainable access to sanitation and hygiene products and services, contributing in building target household demand for access to improved sanitation facilities, and thus ensuring that 113,636 households gain access to improved sanitation facilities. Under the guidance and support of the Advisor, the BCC Officer will serve as a liaison between the project and Local Civil Society Organizations (LCSOs) by providing supportive supervision to ensure that cascaded trainings to volunteers and households are done in an effective and efficient manner. S/he will ensure frequent follow up, timely planning, implementation, and reporting of project activities as planned across demand creation, supply facilitation, and policy enabling aspects of the Project.

This position is based in Kigali, with frequent travel to USAID Isuku Iwacu target districts.


The BCC officer works in concert with the Kigali based program team and project officers to:

·       Provide guidance to LCSOs to represent USAID Isuku Iwacu in the following targeted districts: Kayonza, Kicukiro, Ngoma, Nyabihu, Nyanza, Nyarugenge, Ruhango, and Rwamagana

·       Train, mentor, and support LCSOs in cascading training to volunteers, Community Hygiene Clubs (CHCs), and communities on how to improve and access sanitation facilities

·       Oversee provision of training and technical assistance to improve use of digital monitoring to collect, store, and analyze data in the WASH sector; and

·       Work with Monitoring Evaluation and Learning (MEL) team to refine USAID Isuku Iwacu database to meet the program needs and demands, containing up-to-date information and data on sanitation and hygiene products and services.

S/he will be in charge of providing supportive supervision of LCSO(s) within the assigned zone/district(s) to achieve the following objectives:

·       Promote compliance with USAID Isuku Iwacu program standards and guidance, quality management in service delivery, and performance improvement;

·       Support the identification and resolution of implementation and service delivery challenges;

·       Monitor for timely and correct implementation of planned activities;

·       Provide a platform for two-way communication and feedback between field, community, and USAID Isuku Iwacu program level staff;

·       Identify specific promising practices in implementation that can be adapted across the other districts; and

·       Strengthen capacity of local partners, community volunteers and CHCs to deliver quality services to program beneficiaries.


Education: Bachelor’s degree in business, management, economics, finance, or related field is required.

Work Experience:

·        At least five years of relevant work experience in Rwanda in a related field;

·        Demonstrated experience and in-depth knowledge and understanding of Behavior Change Communications;

·        A proven ability to work collaboratively with and build consensus among private and public sector stakeholders;

·        Experience in program and financial management;

·        Good team working and communications skills;

·        Ability to work to deadlines and excellent attention to detail;

·        Excellent skills in Microsoft Office;

·        Proven experience developing high-quality written deliverables, such as training materials, work plans, and periodic performance reports; and

·        Experience working with USAID or other donors is an asset.


·        Strong interpersonal, oral, and written communication skills is highly desired.

·        Strong organizational skills, including ability to prioritize and meet deadlines.

·        Demonstrated ability to work in a fast-paced environment and be detail-oriented with proactive planning and execution.

·        High standards of integrity, professionalism, and impartiality.

·        Ability to work collaboratively in teams, build consensus, and effectively coordinate with internal and external actors is highly desired.

·        Ability to coordinate with partners from a broad range of backgrounds and experiences.

·        Ability and willingness to travel to target districts.

·        Strong and proven knowledge of English (spoken and written).

·        Fluency in Kinyarwanda is a must; fluency in French will be an asset.

Additional Information


If you believe your credentials meet the outlined profile, we invite you to directly submit your cover letter and CV (both in English) by January 10, 2020.



Please enter your comment!
Please enter your name here