Business Dev Manager (Musanze) – Inkomoko Entrepreneur Development

TERM: Full time, 1-year commitment, Renewable 

LOCATION: Musanze 

REPORTS TO: Director of SME Growth

The Branch Manager will join a growing start-up team with core responsibilities as follows:

CLIENT SERVICES MANAGEMENT (40% TIME)

• Supervise the team of Client Services staff to deliver business development services to at least 50 entrepreneurs annually.
• Cooperate closely with the Director of Client Services on activities and performance.
• Implement Inkomoko’s Training, Assessment, and Consulting process with clients.
• Manage, Coach, and Develop Business Development Associates to ensure high quality services
• Manage the schedule and delivery of services throughout client engagements
• Organize and conduct Bootcamp Trainings with Clients
• Conduct client business assessments and provide recommendations for improvement 
• Provide expert advice; help clients to navigate challenges and make sound business decisions
• Advise staff on how to serve clients on operations, sales, and bookkeeping processes and improvements
• Advise staff on how to serve clients on financing and investment opportunities/challenges
• Serve on the Inkomoko Management Team, providing strategic direction and leadership

CLIENT SALES (30% TIME)

• Maintain perfect understanding of Inkomoko’s service offers to be able to explain the right package to clients, after understanding their business needs
• Manage, coach, and develop Client Relationship Manager to sell services to clients
• Find and persuade clients to buy Inkomoko services
• Meet with prospective clients to explain Inkomoko’s services, and confirm their contract
• Create a positive and welcoming culture to all new companies that Inkomoko reaches 
• Execute client contracts, track their relevant data, and on-board the client with other staff

EXTERNAL RELATIONS (15% TIME)

• Maintain and grow Inkomoko’s relationships with various program partners and external stakeholders – particularly in the areas of Musanze and with Tourism & Hospitality partners – coordinating with Inkomoko’s government relations office 
• Stay up-to-date with trends in tourism and hospitality, entrepreneurship trends across Rwanda and East Africa, connecting our entrepreneurs to new insights in tourism strategies and other government initiatives
• Support external communications efforts, working with communications experts to provide case studies and data to support public relations on social media, blogs, and other forums

ADMINISTRATION (15% TIME):

• Set up a new Branch Office; negotiate office lease, purchase needed equipment, etc.
• Work with Director of Client Services to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
• Work with Kigali Headquarters Finance Department to manage client payments, and local expenses
• Manage other office logistics
• Other duties to support organizational culture and leadership

WHO WE ARE LOOKING FOR:

We are seeking individuals who can bring lasting impact to our work. We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination. The ideal candidate will fulfill the following requirements:

• 5+ years of work experience in relevant or applicable field
• Experience in managing staff
• Experience in working independently on large projects
• Experience in consulting, business planning, and providing business advice
• Excellent computer skills, especially with MS Excel and Word 
• Good written and oral communications skills 
• Good presentation and training skills
• Experience in Tourism and Hospitality industry preferred
• Shows perseverance, personal integrity, and critical thinking skills
• Must speak fluent English and Kinyarwanda; French is an added advantage
• Minimum a Bachelor’s Degree, advance degree strongly preferred.

WHAT YOU’LL GET

• Fun, collaborative work environment that is driven by our values and mission
• Opportunity to work with a talented, passionate, and committed team of professionals
• Challenging work and the opportunity to grow and develop your skills
• Ability to make an impact and contribute to economic growth in Rwanda.

TO APPLY

In your cover letter please include the following:

1. Describe any experience you have working with entrepreneurs or SMEs and why you are passionate about the opportunity to support entrepreneurs in Rwanda.
2. Task: Describe your “management style” including how you as a Branch Manager would act to make your Branch a success? (under 250 words)
3. Your net salary expectations for this position

Note: The application deadline is Monday 15 July, 2019.