Country Support Manager – Clinton Health Access Initiative



The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:

Diagnostics is one of the leading priorities of the Access program within CHAI with the goal of improving access to high-quality diagnostic products. The Laboratory Services Team (LST) plays the lead role in coordinating work on access to diagnostics, working closely with diagnostics manufacturers, governments, and multilateral organizations to lower prices, scale up use of proven diagnostic tools and products that expand service delivery, and accelerate the entry and uptake of new innovative products for HIV, TB and HCV. LST can catalyze the market in an environment where funding streams are limited.


The Country Support Manager (CSM) will work with LST to ensure the rapid scale-up and effective management of high-quality diagnostics for high burden diseases, focusing primarily on diagnostics for patients with HIV. The CSM will work with Ministries of Health and CHAI country teams across multiple focal countries, helping to optimize policies and processes, expand access to high quality diagnostics and ensure that countries have adopted best practices in planning and implementation of testing programs.

The CSM will support countries in the implementation of both conventional, laboratory-based diagnostic products and new, innovative POC products that bring diagnostics out of the laboratory and closer to the patient. In particular, The CSM will support countries in adopting the recently published WHO 2016 guidelines and to achieve the UNAIDS 90-90-90 targets by 2020, by working with countries to develop and implement innovative strategies for scaling up testing and monitoring programs, which include HIV diagnosis (targeting key populations in lower prevalence settings), CD4 testing, Early Infant Diagnosis (EID) and viral load (VL) monitoring of patients on anti-retroviral therapy (ART). In addition, the CSM will assist countries with the evaluation, adoption and uptake of new POC diagnostic products, which can reduce the burden of undergoing testing, and improve access to essential tests, particularly in rural areas.

The CSM will also support LST in global negotiations with diagnostics manufacturers to lower prices, and with the development of new procurement strategies such as instrument rental deals to enable easier product switching. Finally, the CSM will help develop LST’s market-shaping strategy for fostering competition in the global diagnostics market. In doing so, the CSM will develop strong relationships with various teams within CHAI, as well as Ministries of Health, diagnostics manufacturers, and other external partners in beneficiary countries.

We are seeking a highly motivated individual with outstanding credentials, qualitative and quantitative analytical abilities, and communication skills. The CSM must be able to function independently and flexibly and have a strong commitment to excellence. CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, work ethic and emotional intelligence.


This is a challenging but rewarding role, which will have direct and near-term impact on thousands of patients in need of life-saving health services.


  • Serve as a key advisor to Ministries of Health, CHAI country teams, and in-country and global partners on the expansion of access to diagnostic testing, and the adoption of new diagnostic products and their integration into existing laboratory networks
  • Manage and coordinate diagnostics projects across multiple CHAI focal countries, with multiple work streams in each country
  • Act as the focal point to manage the relationship between LST and CHAI country teams, including country team leadership
  • Share best practices across country program to ensure knowledge is shared on the strategies, tools and experiences of all programs
  • Support countries in the development of strategic and implementation plans for HIV diagnosis in adults and children, targeted at achieving the UNAIDS 90:90:90 targets by 2020, focusing on HIV Diagnosis and EID (First 90), CD4 (Second 90),VL testing (Third 90), and integration of TB-HIV services.
  • Support the adoption of current and new diagnostic products and their integration into existing lab networks in CHAI countries
  • Develop and share deployment models and strategies for how to maximize the impact of existing and new diagnostic technologies
  • Prepare impact analysis and build tools (forecasts, supplier allocation scenario analysis tools, work plans, key performance indicator registers etc.) to support country activities
  • Work with CHAI country teams, governments, and partners to identify funding for increased and sustainable investment in diagnostic products
  • Support negotiations with suppliers and buyers to expedite time-to-market, reduce pricing, improve supply security, and catalyze innovation for new and existing products
  • Provide remote and in-country technical assistance to CHAI country teams and governments in support of work streams related to diagnostics
  • Assist senior regional management and countries to identify funding opportunities to strengthen HIV labs and diagnostics, engage potential in-country donors, and support development of concept notes and proposals
  • Work with LST and CHAI country teams to identify synergies across programs (including HCV, HPV and TB) and support efforts to enable collaboration across programs
  • Troubleshoot technical and programmatic issues raised by countries and coordinate appropriate support from LST to address technical issues
  • Other responsibilities as needed


  • Minimum of 5 years’ professional work experience
  • Experience working in management consulting, business strategy groups, investment banks, or similar fast-paced results-oriented environments
  • Experience managing and developing demanding work plans and budgets
  • Exceptional stakeholder management skills including experience collaborating closely with government, private sector, and NGO representatives
  • Technical proficiency with Word, Excel, and PowerPoint
  • Ability to solve challenging problems without extensive structural or operational support
  • Able to adapt to fast-paced and changing environments, both internally and externally
  • Excellent written and verbal communication skills, including the ability to prepare and deliver compelling presentations and work on complex analyses
  • Fluent in English, proficiency in both written and verbal


  • Familiarity with global health issues, particularly HIV, HCV, and TB
  • Lab and diagnostics-related experience, either in a programmatic or clinical setting
  • Previous work experience in sub-Saharan Africa
  • Demonstrated growth in responsibility in current or previous role



Please enter your comment!
Please enter your name here