Customer Services Agent (Sales)

Job Purpose

The Customer Services Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB products to generate sales and ensure customer satisfaction and loyalty.

1. Duties and Responsibilities

• Do reservations and ticketing for all WB clients to generate sales;
• Fare quotes to all WB clients to provide the best applicable fares and generate sales
• Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
• Printing and reconciling of sales returns to accounts for daily sales;
• Promote WB products and services to create awareness and generate sales and revenue;
• Promote direct telephone sales to reduce distribution costs and generate sales.

1. Desired Profile: Required education, Experience, and Abilities 

• Degree in Travel and Tourism
• IATA/UFTAA Diploma/basic airline fares and ticketing
• At least 2 years experience in a travel agency;
• English (Spoken: Fluent, Written: Excellent);
• Knowledge of French will be an added advantage;
• Customer focus;
• Good communication skills;
• Pleasant personality/approachable;
• Advanced Computer Skills.

1. How to apply:

• An application letter addressed to the Director, Human Resources
• Recent Curriculum Vitae.
• A photocopy of the Passport.
• Copies of relevant certificates.
• One passport photo.
• Three referees

The deadline for submitting application documents is October 21, 2022, at 4:00 PM local time. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted