About MTN Rwanda:

MTN Rwanda is focused on attracting, recruiting, developing and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends

MTN Rwanda is, therefore, recruiting highly competent and self-motivating individual for the below position in Marketing Department.

Job Title: Customer Value Management (CVM) Operation Officer

Job Level: 2M

Core job responsibilities:

You may also like:

• Customer Base Segmentation, analysis and performance tracking
• Identify Opportunities to Drive Incremental Value Creation from the Base
• Build an understanding of the drivers of value across Voice, Data, VAS, Digital and MFS products and across value bands
• Develop targeted propositions to identified segments to deliver more value and increase revenue within the segment
• Build an understanding of the drivers of churn among the base to inform propositions development to proactively stem churn
• Develop and maintain a measurement framework to monitor the delivered customer experience against the defined experience
• Feedback performance shortfalls to the business and agree on actions with relevant stakeholders to close the gap
• Build Predictive & Propensity models pertaining to key CVM aspects such as Churn management and ARPU, RGS enhancement
• Perform CVM campaigns performance tracking and profitability evaluation
• Identify addressable segments to target from Base value migration analysis
• Define base offers and provide input into proposition design
• Generate customer insights based on data analysis and identifying new revenue opportunities
• Keep an eye on products/portfolio analysis and recommend appropriate actions
• Competitive Intelligence and Market dynamics tracking
• Individual product performance tracking and recommend appropriate action
• Perform Tariff Margin Analysis Simulation
• Tariff/Value Migration Analysis and Management
• Prepare various MIS reports as required on a daily, weekly, monthly, quarterly and
annual basis
• Monitor competitor activities in the market place and propose appropriate action

Job requirements:

• Bachelor’s degree in Statistics, Applied Mathematics, IT/Computer Science
• Experience with Data Analytics using tools such as SQL, Excel PowerBI, etc.
• At least 2 years in business analysis, planning and product pricing experience in a competitive multi-product company
• Experience in delivering marketing insights and leading strategy within a large, complex organization

How to apply:

All interested candidates are requested to send their application letters and updated
curriculum vitae together with copies of their academic credentials not later than 18th November 2019.

Through: jobs2.RW@mtn.com

MTN Rwandacell Ltd is an equal opportunity employer.

Note: Only qualified applicants will be contacted within fourteen (14) days after the
submission deadline.

More details >>> mtn-rwanda_job-vacancy-customer-value-management-officer-

Please Share to