• Job Title:       Digital Strategy & Transformation Consultant
  • Reports to:     Chief Commercial Officer (CCO)
  • Location:        Kigali International Airport

TERMS OF REFERENCE FOR THE CONSULTANCY;

Main Objectives

  • Review and understand RwandAir’s digital position
  • Have a clear digital growth road map post the consultancy period
  • Close all human resource gaps within the digital section

Scope of Work (SoW)

The hired consultant will create a 5-year Digital Transformation Strategy for RwandAir in the commercial area. The strategy’s main objective is to effectively identify and prioritise digital solutions that would have the highest return on improving the business operations of RwandAir. This Strategy will aim to analyse the current business processes and understand the company’s needs, problems and challenges. Recommendations for implementing IT solutions will/must be elaborated and recommended to obtain Efficiency, Productivity, Insights, Customer service/experience, Competitive advantage and sophistication. As part of this assignment, the consultant must review any human resources gaps and skills and recommend solutions accordingly.

He/she is expected to develop a methodology that the commercial team will use to implement the strategy.

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Deliverables

The consultant(s) is expected to deliver the following outputs successfully:

  1. A report on Assessed digital position & needs: What aspects of the business can be gained from technology? How to secure a sustainable digital future?
  2. A monthly progress Report on developing client strategies around digital solutions: Where and which technologies could be used to enter a new market or outperform the competition?
  3. Assist in developing business cases for new digital transformation projects: Convincing coworkers to change how they have always done things can be challenging. Effective change management is critical. A clear methodology document should be submitted
  4. A report of the Analysis and design of crucial user journeys during the first month of consultancy and updated each month: At which step to use automation or provide additional service to the user?
  5. Supervise the implementation of the strategy. The consultancy should provide an implementation report weekly
  6. Upskilling and reorganising the current digital team to ensure the structure and resources are fit for purpose—proposed org form and skill matrix to be submitted three months after the start of consultancy.
  7. Review digital cost structures and recommend any efficiencies that could be achieved; a cost reduction report should be provided at the end of the second month and updated every month

Expertise Requirements

The optimal candidate must comply with the following minimum expertise requirements.

  1. At least three 3) years of professional experience in providing digital consultancy and solutions to Airlines (to be proven with at least three (3) references and case studies) or related businesses
  2. Proof of digital transformation certification in ICT or the airline industry available;
  3. Has an excellent understanding of digital transformation methodologies and tools;
  4. Has excellent analytical skills and can translate airline needs into tangible and efficient solutions;
  5. Has no tax liabilities at the moment of applying (to be proven by Tax Authority attestation);
  6. Excellent in communication, both verbal and in written English
  7. Having worked for reputable airlines in a permanent capacity will be an added advantage.

Timeframe

The assignment is expected to start on 01/02/2023 and end by 01/02/2024 one-year consultancy period.

Selection Criteria

For the selection process, the below-mentioned criteria will be used:

  • Years of experience 20%
  • Experience in implementing similar projects for digitalisation – 20%
  • Experience working with companies from the digital, e-retailing and airlines industries: 30%
  • Reference list of implemented digital projects with recommendation/certificates – 30%

Other criteria

  • Flexibility to spend time on the ground in Kigali for up to a month every quarter

Note: consultant can be only individuals with appropriate experience and certification

Submission Guidelines

Interested individuals shall send their applications by January 31, 2023, to recruitment@rwandair.com. Please send:

  • Cover letter including statement of application for the development of Digital Transformation Strategy for RwandAir
  • Methodology/approach to be employed to deliver the project, including work plan
  • Updated CV
  • Reference list of implemented digital projects
  • Financial offer

NB:  Only shortlisted candidates will be contacted.

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