Director of Operations

Irembo is a technology company that designs and develops digital products focused on users in Africa, starting with Rwanda. IremboGov, Irembo’s pioneer product, is a government services platform. To date, it has 8M+ users in Rwanda and offers over 98 services online. We are using this experience to develop a wide range of products that will transform the tech ecosystem as we know it.

Our Director of Operations will lead a team to analyze, develop and optimize our go-to-market and business strategy, marketing efforts and customer support programs. They will work with external partners and technology teams to scale our revenue and impact while reducing our cost per transaction. In this role, you will oversee the leanest, highest performing business and operations team serving over 8M+ users.

 

What you will do:

• Develop a deep understanding of our users, partners, vendors, and products and define critical KPIs to help teams drive operational rigor and manage performance.

• Understand business cases, develop insights and recommendations, and drive execution of initiatives critical to our growth.

• Forecast and manage all revenue and expense items for the group. Oversee financial integrity of operations through budgeting and other mechanisms, while anticipating business opportunities and threats. Maximize program/ event ROI.

• Build, manage, and grow a high-performing, passionate, customer-focused, data-driven operations team.

• Continually seek opportunities to help us work smarter via new tools and processes, and identify places where measurement matters most. You will enable teams to deliver consistently against goals by creating systems and processes, playbooks, and dashboards to monitor performance.

• Manage our operational risk and proactively plan programs and strategies to mitigate and reduce them.

• Partner with other leaders in the organization to understand business goals, development roadmaps, and drive meaningful improvements.

• Champion operational excellence, establish metrics and department workflows and process for regular assessment and improvement.

• Any other tasks that may be assigned.

 

You will be a good fit if: 

• You are data-driven and share important insights that drive innovation through data analysis.

• You have an ability to learn new domains and thrive in a fast-paced environment. You have a mindset of continuous growth.

• You have a bias to action and getting things done.

• You’re a strategic and analytical powerhouse.

• You can form and maintain relationships with our partners; government, telecoms, finance institutions and vendors.

• You are self-directed and possess a can do attitude.

• You can identify and reduce complexity.

• You are an avid delegator and have a genuine desire to see your team grow and succeed and are able to give timely and clear feedback to your team members.

• Strong understanding of progressive company cultures and knowledge of technology industry best practices.

• You have strong analytical and problem solving skills. Strong business insight and thought leadership.

• You are able to share complex thought simply, either on paper, in presentation or in person.

• You have 8+ years proven experience managing a cross-functional team preferably in a technology company.

• You hold a B.S. Business or related field or MBA.

Deadline for Applications: 15th November 2019

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