Front desk officer – Rwanda Revenue Authority



Rwanda Revenue Authority is seeking to recruit a self-motivated, committed and qualified person to fill the post of:


The Post is on Grade 4

Under the supervision of the Senior Customer Relations Officer, front desk officer is stationed on the ground floor to orient customers and visitors to relevant offices, and provide feedbacks that adhere to RRA customer service standards and principles to all customers.

Duties and Responsibilities:

  • Provide effective, timely and quality feedback to customers’ enquiries;
  • Handle customers ‘consultations, issues and complaints in a professional, friendly, hospitable manner that meets and exceeds customer expectations;
  • Give clear direction, orientation or walk the customer to the destination office where he/she will be served and ensure an appropriate introduction to the right person/staff who will serve him/her;
  • Always present yourself with welcoming, understanding and supportive gestures and non-verbal elements of communication;
  • Protect and promote RRA image, keep the Reception area organized, and never leave the reception area unattended during work hours;
  • Confer with media and customer relations division concerning problems affecting the desired level of good customer services;
  • Report on a weekly and monthly basis on complaints, challenges, and inquiries of customers;
  • Share with the supervisor the recommendations, advice, and ideas that aim at improving the current customer care standards;
  • Maintain logbooks at the front desk;
  • Any other task that the supervisors may assign.

Qualifications, skills, and competencies;

  • Bachelor’s degree in Public Relations, Communication, Social Sciences or Marketing;
  • Strong communication skills;
  • Good organizational and multi-tasking abilities;
  • Problem-solving skills;
  • Computer skills;
  • Ability to follow specified procedures;
  • Fluent in Kinyarwanda, English or French;
  • Time management skills;
  • Attentive to details.


  • Interested candidates should download the “Job application form” from the RRA website
  • Attach an application letter addressed to Commissioner General, a well filled RRA Job application form, Curriculum Vitae, a copy of National Identity Card, copy of Degree, Certificates and all Academic Transcripts as per the required qualifications should be sent to not later than 29/08/2019, at 5:00 pm

For more information,please download


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