Do you pride yourself in being welcoming and accommodating of new faces? Are you keen on curating fun and interactive experiences for guests? Would you be interested in showcasing Africa’s most innovative company to the world? If yes, you are the Guest Relations Coordinator we’ve been looking for. Apply now!
ABOUT ALU
Our purpose is to catalyze change in Africa and around the world by building the world’s most innovative university. Our engaging learning experiences integrate technology, personalized learning, real world projects and entrepreneurial leadership to create innovators, game-changers and problem-solvers. We ask our students to declare a ‘mission’ for their lives instead of declaring an academic major. Our two undergraduate campuses—Mauritius and Rwanda—are well in operation, as is our graduate School of Business. Moving forward, we plan to scale across the continent and then around the world, ultimately developing 3 million entrepreneurs and leaders by 2060. We are growing rapidly: student enrollment increased by 1,200% between 2015 and 2017 and revenue grew by 650% in 2017. In 2017, the New York Times described ALU as one of ‘8 places in the world where history is being made’, and in 2019, Fast Company named ALU the ‘ most innovative company in Africa’ while CNN described ALU as the ‘Harvard of Africa’.
HOW WE WORK
As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
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ABOUT THE STAKEHOLDER MANAGEMENT TEAM
The Stakeholder Management team is tasked with maintaining a centralized engagement unit that deals with ALU’s internal and external stakeholders. The team ensures that communication with stakeholders is not on a need basis, but rather focused on creating stronger, long-lasting bonds with key internal and external parties. In creating authentic relationships with our stakeholders and providing them with a positive overall experience, we will cultivate brand ambassadors and advocates who can build visibility for ALU and attract more stakeholders to support our initiatives.
ABOUT THE ROLE
The Guest Relations Coordinator is responsible for designing and executing a fun, interactive and immersive experience for guests at ALU. The role primarily involves offering a holistic view of the ALU community and the work done by those within it to guests. The ideal guest relations coordinator will leverage available resources to not only accurately present the ALU identity to guests but also inspire them to create change when they leave. The day to day activities associated with this role include drawing up guest itineraries, coordinating guest activities, conducting campus tours and attending to all guest needs and queries.
REQUIREMENTS
- Must have a B.A., B.Sc. or higher from a credible university in the last 0-3 years.
- Possess good interpersonal skills.
- Demonstrate good organization and time management skills.
- Express efficient verbal and written communication skills.
- Show a flexible and adaptable attitude.
- Ability to create new innovative ways to enhance the guest experience.