ICT Intern

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

PURPOSE OF THE JOB

Provide day-to-day ICT support to the Plan International Rwanda Staff to ensure that IT equipment, connections and respond to business needs.

Typical Responsibilities – Key End Results of Position:

● Keep IT equipment (computers, printers) in good functioning conditions, care for maintenance and repair;

● Particularly care that security guidelines are guaranteed and respected and that IT management standards are applied.

● Accomplish ICT support activities in such a way that:

● Stay abreast of IT new developments in order to provide best support and service to users.

● Monitor and keep a log of all requests for support

● Respond to ICT Support requests timely to ensure minimum disruption of service

Dealing with Problems:

The position involves a significant degree of complexity:

Complexity of problems handled & the degree of investigation, analysis, & creative thinking required to solve them.

The ICT Intern assists in dealing with problems related to good functioning of equipment and systems, Users’ satisfaction and respect of security guidelines and Plan International Global IT standards. But s/he does not have financial approval authorization

Communications and Working Relationships:

The post holder will be required to extend relations with ICT equipment suppliers, dealers and partners, 

External consultants and build a good internal customer service. He/she will be required to

Communicate in a style that inspires confidence and professionalism and builds credibility with line management. Be flexible and committed to customer service, strong team working skill and external relations. 

Knowledge, Skills, and Experience Required to Achieve Role’s Objectives: 

Skills specific to the post

•      Good analytical skills

•      Ability to work under pressure and do multitasks

•      Excellent communication –verbal and writing skills

•      Proficient in computer skills

Behavior

•      Team player

•      Highly effective networking and inter-personal skills,

•      Timely and effective delivery

•      Gain, develop and retain credibility about performance

•      Commitment to child protection and participation

•      Courtesy, honesty and integrity, effective and clear communication

Experience

•       University Degree Computer Sciences and related IT fields

•       Specialization in management information technologies

Knowledge /Competencies

•      Excellent computer programming skills, preferably with ICT experience

•      Abilities in installation, configuration, integration, maintenance of office IT equipment and systems

•      Experience in providing support of: Hardware, network and applications

•      Skills related to the installation of systems and applications software, hardware, network equipment configuration and backup systems

Values: Respect, integrity, diversity, commitment to excellence, adaptability, able to perform under stress, innovation, building relationships, communicating effectively, facilitating change, developing teams, organizing, personal commitment to Plan’s child protection policy.

Physical Environment and Demands:

Frequent travels within country and especially to programme areas and Refugee Camps

Level of Contact with Children:

Mid contact:     Occasional interaction with children

Please attach an organization chart of your department.

Pleae note that females are mostly encouraged to apply and will be given high priority.

Location: Country Office

Reports to: ICT Manager

Grade: 

Closing Date: 29-09-2019
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy.

As an international child centred community development organisation, Plan International is fully committed to promoting the realisation of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. 

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. Our organisation is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We will provide equality of opportunity and will not tolerate discrimination on any grounds. We foster an organisational culture that embraces and exemplifies our commitment to gender equality, girls’ rights and inclusion while supporting staff to adopt good practice, positive attitudes and principles of gender equality and inclusion.

APPLY FOR THIS JOB >>