Job IT Support Specialist

Organization MINISTRY OF FINANCE AND ECONOMIC PLANNING

Level 3.III

Reports To Head of Financial Sector Dvpt Department

No. of Positions 10

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Deadline 21/Aug/2020

Job Description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support to U- SACCOs (this may be in person or over the phone)

• Assist in maintaining all ICT equipment and applications for U- SACCOs

• Setting up and configuring the end users (new and existing) requirement

• Assist in routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, etc

• Repairing and replacing equipment as necessary

• Tracking inventory and evaluating new technologies

• Possibly training more U- SACCO staff members on installed applications

Job Profile

• Bachelor’s degree in Information management, Information Technology, Computer Science, Computer Engineering and Software Engineering with 3years of relevant working experience Or a Master’s degree in the aforementioned fields with 1 year relevant working experience

• Solid experience with designing, evaluating and deploying network security solutions for outbound, inbound and lateral network traffic.

• Strong analytical skills/problem solving/conceptual thinking.

• Effective communication skills

• Ability to quickly diagnose the problem areas and come up with solutions and/or workarounds

• Ability to assist in the operation and maintenance of the Local Area Network (LAN) and Wide Area and Network (WAN) systems.

• Fluent in Kinyarwanda and English or French, the fluency in both English and French being an added advantage

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