Manager, Network Switching System (NSS)

Title	Manager, Network Switching System (NSS)
Location	Rwanda
Department	Technology Department
Organisation	MTN Rwanda
Posting Date	2021-02-12 00:00:00

 

Job responsibilities

• Follow up and assist subordinates in troubleshooting activities to solve encountered network switching system problems.
• Transfer knowledge and experience to direct reports.
• Follow up closely all opened CSR’s (problems/ consultation) and projects with the suppliers.
• Manage the spare parts availability, monthly inventory and follow up on the repair and return process.
• Manage the operation and maintenance of the Network Switching System elements (MSC/VLR, GMSC, HLR and MGW).
• Manage the implementation of switching system network elements (MSC/VLR, GMSC, HLR and MGW) based on MTN rollout plan.
• Manage the development of preventive and corrective maintenance procedures and ensure its proper application.
• Manage data change requests on NSS Nodes and ensure its proper execution.
• Plan and follow up on daily routine tasks (monitoring, health check, backup, handling NSS nodes, CSR feedback, …)
• Variable work pressure during day, night and contingency (Expansion, upgrade, reshuffling,…)
• High-speed rhythm is required.
• Communications with other 3rd parties (Ericsson and international carriers) and other MTN teams (billing, IN, Engineering, maintenance, NOC, …) are required
• Manage the implementation of new services as per requirements.
• Manage and follow up on the weekly statistical reports for NSS KPIs and take action where required.
• Manage the immediate response to emergency situation (calls failing, congestion problems…).
• Manage the periodic backups of NSS nodes on external media as recommended.
• Manage the monitoring of NSS nodes and ensure that all faults have been resolved or escalated.
• Manage the analysis on NSS network node performance and take action where required.
• Ensure that daily health check of NSS nodes is provided.

Prepare duties and tasks schedules for NSS team.

• Transfer knowledge and experience to NSS team to handle all NSS issues.
• Managing and following up on NSS team.
• Participate in selection and evaluations of direct reports.

• Managing time and set priorities according to the unit tasks.

• Generate periodic reports on the unit tasks.
• Participate in designing network topology.
• Evaluate the performance of the direct reports and give them the needed guidance.
• Ability to analyze the generated NSS KPI reports and offer the suitable solutions.
• Develop various applications to automate tasks that are done manually.
• Generating database tables including different statistics (KPIs) which enable to have one professional data report.
• Innovate the way of performing tasks with the goal of improving efficiency.

Job Requirements