POSITION: PRODUCT & SERVICE DESIGNER

LEVEL: MANAGER

LOCATION: KIGALI, RWANDA

ABOUT THE ORGANIZATION

Inkomoko Business Development is a consulting and training firm that works with entrepreneurs in Rwanda to improve their systems in accounting, finance, operations and sales in order to improve their profit and create jobs.   Founded in 2012, Inkomoko is mission-driven organization that seeks both social impact and financial sustainability, as the Rwandan affiliate of African Entrepreneur Collective.  Our existing products and services include a range of products – from low-cost loans, to technology solutions for businesses, to bookkeeping training, to business assessment, and more.  Currently, we work with Small & Medium Enterprises (Rwanda) and Micro-Businesses (refugees) in Kenya and Rwanda.

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ABOUT THE ROLE

To help us reach our goal of business growth for job creation, we are looking for a passionate Product Designer to collaborate with AEC multiple teams to understand our users (entrepreneurs), and to design solutions (both digital and services based) to create meaningful new programs for them.   We are seeking candidates with previous product design experience, incorporating user experiences, empathy, and feedback, and adjusting products for new context and markets.

Specific responsibilities of this Management-level position include:

IMPROVE EXISTING PRODUCTS/SERVICES

Serve as an internal consultant to support the needs of Directors to improve the offerings from their respective teams

Work with the M&E team to get data and feedback from clients on their user experiences

Applying design research methods (interviews, personas, journey maps, competitive analysis and usability testing) to make informed recommendations for improvements

Present and clearly communicate your design solutions/iterations during internal reviews

Ask thoughtful and critical questions to stakeholders to inform the design process

DEVELOP NEW PRODUCTS/SERVICES

Work with Directors to identify gaps in our portfolio of services

Work with Directors to develop new product offerings to meet grant or contract opportunities

Generate concepts/options, considering best practices in human factors and usability design, and provide models as necessary.

Design mockups, prototypes, specs, etc. to clearly communicate ideas to team members and stakeholders

Work with Sales and Marketing staff to refine how the new products can be promoted.

Evaluate and iterate any new product.

MODIFY PRODUCTS FOR NEW MARKETS/AUDIENCES

With a wide spectrum of user-centered design activities, advise on how the products/services can be modified for new markets/audiences

Landscape analysis of new markets understand local context

Identify local stakeholders in new locations to provide local user insight

Fully develop product/process iterations for new markets, presenting several options to key stakeholders

CANDIDATE QUALIFICATIONS

The ideal candidate will have 5+ years of leadership in product ideation/creation, a history of commercially successful products, and superior communication skills. The Product Designer will be passionate about making products/services that solve problems for clients. Basic qualifications include:

  • Extensive experience with human-centered design methods
  • Good problem solver, with a mindset toward innovation and invention
  • Ability to generate ideas and communicate visually (through sketches and quick-thinking models)
  • Ability to develop client presentations; including capturing the design development process
  • Passion for growth and openness to feedback from other designers/stakeholders
  • Demonstration of design skills through presenting a polished portfolio
  • Strong communication skills; demonstrable ability to build rapport and trust
  • Has experience with a business services development (preferred)

WHAT YOU’LL GET

  • Competitive local level salary, health insurance, educational leave, parental leave, generous PTO policy
  • Colleagues who are passionate that entrepreneurs will transform the continent 
  • Flexible, collaborative work environment
  • Opportunity to work with a talented and committed team of professionals
  • Challenging work, and the opportunity to grow and develop your skills
  • Ability to make an impact and contribute to economic growth in East Africa

TO APPLY

Please submit your resume/CV to the Inkomoko application portal here.

In the open space, please answer this question:TELL THE STORY OF ONE PRODUCT OR SERVICE YOU HAVE DESIGNED, AND HOW YOU USED EMPATHY TO INCORPORATE USER FEEDBACK INTO THE PROCESS.

Deadline of application:  10 June 2019

APPLY NOW >>

For more information,please visit product-service-designer-

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