Programme Policy Officer (Cash Based Transfers) – WFP Rwanda


WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Title: Programme Policy Officer (Cash Based Transfers)

Type of Appointment: Service Contract (SC)


REPORTING TO: Programme Policy Officer (SO1)

DURATION: 12 Months (renewable based on level of performance and availability of funding)

Duty Station: Kigali Office



The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In Rwanda, WFP works in partnership with the Government and other stakeholders to support national priorities for achieving food and nutrition security. This is done through direct implementation of integrated programmes targeting the most vulnerable people and strengthening national capacity to design, implement and manage programmes for achieving zero hunger. Under its Country Strategic Plan (2019-2023), WFP’s support revolves around four strategic outcomes (SOs) as follows:


  • The Strategic Outcome 1 (SO1) is designed to ensure that refugees and returnees in Rwanda have access to adequate and nutritious food at all times.
  • SO2 aims to ensure that vulnerable populations in food insecure communities and area have improved access to adequate and nutritious foods all year.
  • SO3 focuses on ensuring that children under 5 years, adolescents and pregnant and lactating women in Rwanda have improved access to nutritious foods and services to meet their nutritional needs all year.
  • SO4 targets smallholder farmers especially women and aims to provide opportunities for increased marketable surplus and access to agricultural market through efficient supply chains by 2030.


This job is open in Kigali_Rwanda Country Office. The job holder will report to the Programme Policy Officer. Job holder is likely to be working under the close support and guidance of a more experienced professional staff member receiving guidance and regular feedback on work performed. He/she is typically involved in programme or policy activities or similar nature and analytical work of limited complexity.

At this level, the job holder deal with issues that are often undefined and involve areas of uncertainty and complex inter-relationships. The instructions received are broad and the job holder consistently demonstrate a high degree of responsibility and initiative to independently manage activities and respond to queries.



The purpose of this function is to coordinate WFP Rwanda’s cash-based transfer (CBT) and complaints and feedback mechanisms (CFM) activities across the different strategic outcomes in the Rwanda Country Strategic Plan (2019-2023). The Programme Policy Officer will be responsible for the following key responsibilities:

KEY ACCOUNTABILITIES (not all-inclusive)


1. Coordinate the country office’s operational planning and development of cash-based transfer (CBT) and complaints and feedback mechanisms (CFM) activities, plans and standard operating procedures and support the implementation of these plans in collaboration with functional units and field offices.
2. Lead the design of CBT and CFM activities and operational models, ensuring compliance with WFP corporate standards and procedures.
3. Support the day-to-day management of CBT and CFM operations by WFP and partners, ensuring a coordinated approach that complies with WFP standards and procedures and providing prompt feedback on operational issues to management.
4. Follow up on CBT and CFM data gathering and monitoring systems, ensuring that rigorous quality standards are maintained.
5. Help coordinate analyses on CBT and CFM policy and operational issues to support senior colleagues in the development of policies, programmes and activities.
6. Contribute to the preparation of accurate and timely reporting on CBT and CFM activities that enable informed decision making and consistency of information presented to stakeholders.
7. Lead regular internal coordination of CBT operations, at country office and field levels (CBT Working Group, coordination with functional units and field offices).
8. Support coordination with government and partners engaged in CBT programming in Rwanda, and actively represent WFP in CBT coordination forums.
9. Support training and sensitization of colleagues and partners on CBT and CFM programming and procedures and provide technical backstopping to staff and partners.
10 Other as required .


Education: Advanced University degree in International Affairs, Economics, Nutrition/Health, Agriculture, Environmental Science, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience: At least 3 years of experience in implementation and design of development or humanitarian programmes operations, particularly CBT activities.

Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: French.




  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  •  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  •  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people’s skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  •  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  •  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  •  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  •  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  •  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  •  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  •  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  •  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  •  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
Capability Name Description of the behaviour expected for the proficiency level
Programme Lifecycle & Food Assistance Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.
Transfer Modalities (Food, Cash, Voucher) Demonstrates ability to analyse and consolidate quantitative and qualitative information from different sources (e.g., market studies) to inform transfer modality selection and programme development.
Broad Knowledge of Specialized areas (i.e. Nutrition, VAM, etc.) Demonstrates the ability to interpret basic data in the context of WFP specialised fields to contribute to technical programme design, implementation and monitoring.
Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
Strategic Policy Engagement w/ Government Develops thorough recommendations using multiple inputs (e.g., government counsel, research, own experience) to strengthen national or subnational entities and government owned food and nutrition security programmes.
  1. Act as the Programme Unit focal person for IT tools and platforms to support CBT and CFM activities, working in close cooperation with other units, supporting the effective use and roll-out of these tools.
  2. Collaborate closely with the Supply Chain Unit to develop and implement the required retail sector support for CBT programming.
  3. Contribute to proposals, reports, and briefs with a CBT component, including by drafting and reviewing inputs, and providing support to missions, studies and assessments related to CBT.
  4. Support the identification and selection of financial sector and civil society operational partners for CBT and the management of partnership and partnership performance.
  • Experience in designing and implementing CBT technical programs.
  • Experience in beneficiary feedback systems.
  • Experience in operational coordination and partnership management.
  • Experience in implementation and design of development or humanitarian programmes operations, particularly CBT activities.
  • Experience in providing input into policy discussions and decisions.

This position is open for one year with possibility of renewal, depending on fund availability and satisfactory performance.

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP. Click on: “Our work” and “Countries” to learn more about WFP’s operations


The deadline for receiving applications is 01 December 2020. 

Qualified female applicants are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.



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