Sales Channel Acquisition Support

Position Title

Sales Channel Acquisition Support

Proposed Job Level

Officer

Location

Kigali, Rwanda

Business Unit /

 Function Department

Sales & Distribution

Written By

HR

Administrative Reporting to:

Operations Manager

Approved by:

Functional Reporting to:

 To Lead and Manage the Channel Sales support section within Sales & Distribution Department, Oversee all Channel acquisition activities, Sales Analysis and Sales Administration.

Expected End Results:

Supporting Activities:

1. Sales Channel Acquisition onboarding

• Providing KYC and Swap access to acquisition channel
• Creation of New AM Agents
• Follow up on all stakeholders on KYC-related issues
• AM Agents KYC management
• Outlets acquisition, Motivation and Retention.

2. Dealer & Kiosks, AMBs & Agents platforms support + Daily operations & Profitability

• Support on partners operations in USDM
• Bsoft issues support to allow faster onboarding of new AM Agents
• Agents PIN resets support
• AMBs & Kiosks daily transactions monitoring reports.

3.       KYC platform coordination + KYC devices performance monitoring & reporting

• Process and test all the new features of the platform (UAT, etc)
• KYC Devices reporting district wise, zone wise, daily, weekly, monthly.

4.       Channel Acquisition & Growth Report

• MD – Agents mapping tracker
• MH – SSO/Kiosks/KYC Agents mapping tracker
• Channel wise Gross add performance reports(daily)
• District wise channel growth reports (new and existing SSOs per MHs, New and existing AM Agents per MDs)
• MH & MD daily, weekly and monthly performance report.

Demonstrated Key competencies

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Skills critical to the role:

• Self-motivated with high energy levels, a sense of urgency, empathetic, able to demonstrate a drive for results within tight deadlines
• Good business acumen – very high analytical skills.
• Strong troubleshooting and problem-solving skills. Should be able to think on their feet and provide timely solutions with ability to follow up issues till closure.
• Excellent interpersonal skills and decision-making ability + Team player.

Educational Level & working experience must have:

• A university bachelor’s degree in business administration with Information Technology OR a Business administration-related degree with good experience with ICT tools.
• Very good IT skills (MS Excel, SQL, Microsoft office tools)
• At least one year work experience in Telecom or FMCG or Mobile Financial Services.