VACANCY – SENIOR OPERATIONS OFFICER

ALIGHT works with its partners and constituencies to provide opportunities and expertise to refugees, displaced people and host communities – to better survive conflicts and crisis, and to rebuild lives of dignity, health, security and self-sufficiency. ALIGHT presently works in and with partners in seventeen countries globally. ALIGHT has consistently operated in Rwanda since the year 1994, and today has a strong and committed team of over eight hundred personnel who include full time staff, community mobilizers and incentive workers– implementing programs in Primary Health Care, Reproductive Health, HIV and Nutrition; also Water, Sanitation and Hygiene, Shelter and general Infrastructure, Livelihoods/Economic strengthening, and Sexual and Gender Based Violence Prevention/ Protection. Our work in Rwanda currently covers all the refugee locations and their kind Rwandan-host communities. And we are always looking to expand and, jointly with our partners, offer lasting impact with and for the communities we serve!

PRIMARY PURPOSE OF THE POSITION:

Based in ALIGHT Kigali main office, the Senior Operations Officer will provide day-to-day oversight of operational activities to achieve better service delivery and cost-effectiveness using best and emerging practices in operations management and putting to profit technological innovations.

The Senior Operations Officer will report to the Operations and Logistics Coordinator and support a team of operations staff based in Kigali. S/he also provides technical support  to operations personnel in the field sites. The Senior Operations Officer will work in close coordination with other departments and management staff to provide outstanding support to the field operations and to collaborate with Operations and Logistics Coordinator on operational issues.  The Senior Operations Officer will work with, and provide input to the Operations and Logistics Coordinator in helping ALIGHT Rwanda to navigate towards a period of change to achieve its new country strategy, to diversify and grow.

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PRIMARY DUTIES & RESPONSIBILITIES 

  • Coordinate and plan operational activities for ALIGHT Rwanda in collaboration with the Operations and Logistics Coordinator
  • Maintain and ensure full compliance to the Standard Operating Procedures (SOPs) and operational policies used in ALIGHT Rwanda program
  • Ensure full compliance of operations with ALIGHT and donor rules, regulations and policies
  • Stay abreast of relevant donor operational policies, procedures, rules and regulations and train ALIGHT program and partner staff in these policies.
  • Monitor, manage, maintain and update operations service contracts for all the ALIGHT Rwanda related services.
  • Oversee the management and maintenance of all ALIGHT facilities (Offices, Guest Houses, Stores, Warehouses, etc.)
  • Ensure that appropriate controls and systems established for smooth operations management are adhered to, ensuring compliance with all operational policies and fraud prevention.
  • Prepare monthly status reports on fleet consumables including fuel, utilities, inventory and assets, contractor database and payments.
  • Build the capacity of ALIGHT operations staff to understand and utilize operations and supply chain tools and services for effective programming.
  • Provide technical support, warehouse management at Kigali, to field based store keepers, ensuring proper warehousing, communication, assets and stock management and transportation.
  • Ensure that the vehicle fleet owned by, lent to or hired by ALIGHT is managed according to ALIGHT and/or donor’s policies and procedures, including efficient fuel consumption, maintenance and repairs, mileage monitoring etc.
  • In coordination with the Operations and Logistics Coordinator, monitor and report on the security situation in Rwanda on a regular basis managing all security incidents and crisis;
  • Ensure safety of all ALIGHT assets, supplies and ALIGHT office and residential premises
  • Other appropriate duties as assigned by the Supervisor.

EDUCATION, TECHNICAL SKILLS & KNOWLEDGE REQUIRED:

  • Bachelor’s degree in a related field required (Operations Management, Business Administration, Development Studies, Humanitarian Logistics, etc.), with additional four years relevant work experience;
  • Continuous education and specialized trainings in operations and logistics management;
  • Skills and knowledge in use of Information Management Systems (IMS);
  • Strong experience and technical skills in supply chain management and asset management;
  • Knowledge of donor’s procurement policies (US Gov, UNHCR etc.)
  • Experience coordinating transportation providers and third parties
  • Management experience leading a team of national staff ;
  • Fluent in spoken and written English with aptitude in report writing. Working knowledge of Kiswahili and/or French are an added advantage.

KEY BEHAVIORS & ABILITIES:

  • Self-motivated, client-oriented with a strong sense of personal ethic, integrity and a big appetite for quality improvement and accountability to improve stewardship of ALIGHT’s resources
  • Excellent interpersonal and intercultural skills to build strong relationships and trust among stakeholders;
  • High level of flexibility and tolerance to ambiguity;
  • Ability to work under pressure and adapt to situations as required due to changes on the ground;
  • Highly motivated self-starter who takes direction well, but also works independently.
  • Capacity to think ahead and highlight areas of risk and concern.
  • Excellent interpersonal and communication skills with a strong sense of diplomacy.
  • Ability to work in a sensitive, multi-cultural context as a respectful team player and manager
  • Exercises situational awareness and good judgment in precarious security situations
  • Demonstrate commitment to ALIGHT’s core values and policies
  • Ability and willingness to travel and spend long periods of time in remote field areas

Interested and qualified candidates should submit 1page Cover letter, and updated CV (maximum three pages) and names, title and contacts of three professional referees, to include most current employer/supervisor (all in/as one document) – via email only to: RWJobs@wearealight.org with the POSITION applied for clearly indicated in the subject line. The deadline for submission of applications is 28th July 2022 at 16:00hrs. Only shortlisted candidates will be contacted.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status.  Alight complies with all applicable laws governing nondiscrimination in employment.

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