SENIOR RELATIONSHIP MANAGER – INSTITUTIONS

REPORTING LINE: HEAD OF CORPORATE AND INSTITUTIONAL BANKING

DEPARTMENT: CORPORATE AND INSTITUTIONAL BANKING

Job Purpose:

Retain & maintain institutions relationships / accounts i.e. NGOs – local & internal, DFIs, Not for profit associations, Financial Institutions, Cooperatives, Parastatals, Projects, etc. Grow institutional banking portfolio in all aspects and increase non-borrowing clients’ base and transactions volume. Effective relationships management resulting in optimum clients satisfaction, retention and increase of share of wallet through cross-selling and up-selling of the Bank’s products.

The successful candidates will be responsible for the following:

• Market intelligence on continuous basis to identify opportunities for market / business share increase;
• Maintain a strong leads pipeline and achieve a high conversion rate throughout the year;
• Grow the institutional clients base by onboarding new relationships;
• Existing clients’ wallet sizing for offering new products & services and increase share of wallet;
• Cross-sell and Up-sell ALL Bank’s products with special focus on Digital and transactional products;
• Achieve B/S and P&L with a specific focus on low cost deposits growth;
• Extended outstanding service to clients in a pro-active manner and beyond their expectations;
• Adhere to and always deliver per the Bank’s customers’ service charter standards;
• Manage complaints in collaboration with business support units for timely and effective closure;
• Enhance clients’ loyalty to ensure high retention and lower churn rate levels;
• Comply with all Bank’s policies and procedures and other laws & regulatory requirements esp. accounts’ opening requirements and KYC/AML/STR procedures;
• Create and maintain good rapport with all stakeholders dealing with Institutional clients or prospects;
• Assess, on regular basis, service delivery performance and propose to management enhancements and/or new products or services ideas for consideration;
• Provide leadership to RMs and business support units team in areas of expertise;

 

To qualify for this role applicants must have the following:

• A degree in Business, Finance, Banking or a related fields;
• 3+ years’ experience in Relationships Management within a financial institution or similar sectors;
• Proven skills in marketing & sales of financial products & services
• Deep knowledge of banking services, transactional and digital products in local & regional market;
• Business development skills and passion for customer service;
• Excellent written, verbal communication skills and presentation capabilities;
• Demonstrate ability to adequately represent the Bank’s brand and values at all time;

Application process:

Interested candidates are required to submit their CV and cover letters- clearly indicating the title of the position being applied for to hr.recruitment@imbank.co.rw; the deadline for submission of applications is at 5:00pm on 9^thAugust 2019.