MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.
MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individual for the below Position in Consumer Department
• Determine customers’ Voice needs and increase the penetration of voice within segments through insights-led products and services that encourage trial and adoption
• Develop new product proposals for Voice, enhance existing value propositions, supported by customer insights, market data and competitive analysis and develop business cases demonstrating a return on investment
• To drive customer adoption, usage and retention for the Voice portfolio and manage churn intelligence information on an on-going basis, (in relation to benchmarking and competition)
• Engage internal and external stakeholders to follow up on implementation of Voice initiatives
• Maintain full documentation of all products and changes done on the Voice business (products catalogue, business cases, change request tracking, product development, test plans, competitor activities, etc.)
• To drive the development and launch of the Mass Market value proposition
• Collect, analyze and interpret a wide variety of Mass Market offerings’ data and develop weekly /monthly reports in preparation for business review meetings
• Engage internal and external stakeholders to follow up on implementation of the Mass Market initiatives.
• Provide insights for the Mass Segment Management
• To drive customer adoption, usage and retention for the Mass Market Segment and manage churn intelligence information on an on-going basis, (in relation to benchmarking and competition
• Evaluate performance measured against the following areas:
Base and revenue contribution
Identify new opportunities/enhancements
Post Go-to-Market intelligence gathering and insight
Customer lifecycle management
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of the Voice and Mass Market offerings and provide information enabling business decisions to be made.
• Prepare daily, weekly, monthly, quarterly and year to date (YTD) measurement reports.
• Develop and secure approvals for concept notes to feed into Product Development
• Report and analyse Voice and Mass Market Activations, Customer Retention /Churn trends and activity plans.
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyse relevant best practices and provide recommendations for improved portfolio performance
• Assist and advise stakeholders in making informed and effective business decision.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s vital behaviours and values.
You may also like:
- UK Embassy recruitment : Open Jobs/Online application
- ILO recruitment : Open Jobs/Online application
- GIZ Recruitment : Open Jobs/Online application
- IOM Recruitment ( April 2024) : Open Jobs/ Application
- World Bank Recruitment :Open Jobs/Online application
- Dubai vacancies & Recruitment : Open Jobs/Application
• Bachelor’s degree in Economics, Marketing, Mathematics, Accounting, or any related discipline
• Fluent in English & Kinyarwanda
• At least 3 years of relevant work experience in telecommunications or FMCG, working across product development and marketing in emerging markets
• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
All interested candidates are requested to send their application letters and updated curriculum
vitae together with copies of their academic credentials not later than 6th November 2022
through the job’s platform on: jobs2.RW@mtn.com
Note: Only qualified applicants will be contacted within 14 days after their submission.
We strongly encourage applications from women and individuals with disabilities.
Rwanda PLC is an equal opportunity employer.
| Closing Date | 6 November 2022 |
|---|