Ecommerce, Product Sales & Distribution Manager

 

Job Title:       Ecommerce, Product Sales & Distribution Manager

Reports to:     Senior Manager, E-commerce Distribution & Business Support

Location:        Kigali International Airport

Key Duties and Responsibilities:

• Managing organizational Digital sales by developing a business plan that covers Sales, revenue, and expense controls. This includes core products as well as ancillary products.
• Ensure that all airline sales and services functions are available on e-commerce channels.
• Setting individual sales targets with the sales team and Overseeing the activities and performance of the sales team.
• Tracking sales goals and reporting results as necessary.
• Coordinating with marketing on lead generation.
• Promoting the organization and products.
• Understand our ideal customers and how they related to our products.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales
• Extensive experience gathering and interpreting customer experience teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. As well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries promptly and effectively via phone, email, social media, or chat applications.
• Analysing customer feedback on product ranges and new releases and preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues and customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.
• Play a key role in the selection, implementation and ongoing optimization of the reservations system solution.
• Develop distribution channels with new partners over the GDS and APIs in order Working knowledge of airline distribution (API/GDS) and online payments and broaden the sales network.
• Work with the Ancillary team to implement negotiated partnerships with hotels, tour operators, car rentals, insurance etc.
• Manage contracts of all distribution channels
• Ensure billing correctness for all distribution channels
• Ensure 2nd level of customer support for all GDS vendors
• Ensure optimum distribution cost and track target VS actuals and variances to be followed with action items and taken to completion
• Ensure proper analysis is done with insights to help timely and accurate decision making

Desired Profile: Required education, Experience, and Abilities:

• Bachelor’s degree in business or related field.
• At least 10+ years of experience with 5 years in e-commerce Product Management, Sales and Digital Customer Experience
• Expertise in leading commercial website/app development and optimization.
• Expertise in Digital Customer Experience
• Expertise in Analytics of Digital Products, Sales and Customer Experience
• Experience in planning and implementing sales strategies.
• Experience managing and directing a sales team.
• Demonstrable record of accomplishment in devising sales-enhancing strategies.
• Solid knowledge of online customer engagement platforms and channels.
• Superb communication, collaboration, and problem-solving skills.
• Exceptional interpersonal skills and a client-centered approach.
• Sound knowledge of prevailing procedures and techniques in e-commerce.
• Unmatched supervision, research, and troubleshooting skills.
• Exceptional consulting and quality assurance abilities.
• Great organizational and time management abilities.
• Holding agile certifications is an added advantage

How to Apply:

• An application letter addressed to Director, Human Resources;
• Recent Curriculum Vitae;
• Copies of Notarized Degree/Diploma certificates
• Relevant certificates;
• A photocopy of Rwanda’s national identity card;
• Three referees

The deadline for submitting your applications is on January 31, 2023. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted.